Organise a faulty goods dispute

Facts & timeline checklist

• Seller / retailer name and how you bought (in store, website, marketplace).
• Purchase date, price paid, order or receipt number.
• What was bought and what is wrong — factual description of the fault.
• When you first noticed the problem.
• Each contact with the seller: date, channel, and response.
• Any returns, replacements, or refunds offered or refused (record what was said).

Evidence to label

• Receipt, order confirmation, or invoice.
• Photos or videos of the fault (dated if possible).
• Product description / listing as sold (screenshot or saved page).
• Emails, chat logs, or letters with the seller.
• Delivery notes or tracking if relevant to when it arrived.

What your Case Pack contains

A structured summary of the purchase, parties, chronology of the fault and contacts, labelled evidence, amounts paid, and the outcome you are hoping for — for your records or to share. Not advice on consumer rights.