Building a case file step by step
A practical sequence for turning a messy dispute into a readable Case Pack.
- Write a short situation summary. Who, what money or problem, and where things stand — plain language, no legal slogans.
- Add parties. Names and roles (customer, supplier, landlord, tradesperson) so the file stays clear.
- Build the chronology earliest to latest. Include agreements, deliveries, faults noticed, emails, and payments as dated events.
- Upload and label evidence. Each file needs a short title that says what it is and preferably a date.
- Reconcile amounts and dates. Invoice totals, bank lines, and summary figures should match — or note why they do not.
- Note your desired outcome. As a goal for your records (e.g. “want invoice paid” or “want refund sorted”), not as claim wording.
- Export a Case Pack. Keep it for yourself or share with an adviser — you choose.
Browse dispute types on Disputes or start from Money owed.
FAQ
- What order should I build the file in?
- A practical order is: short situation summary, parties, chronology from earliest event, then upload and label evidence, then check amounts match, then export a Case Pack.
- How long should each chronology entry be?
- Short. Use a clear title and a brief factual description. Put detail in labelled evidence rather than long narrative paragraphs.
- Do I need every document on day one?
- No. Start with what you have, mark gaps in notes, and add files as you find them. Completeness can improve over time.
- Is organising the same as getting legal advice?
- No. CaseFirst helps you present facts clearly. Advice on rights and options comes from a qualified solicitor if you need it.
Disclaimer:
CaseFirst is legal technology, not a law firm. Step-by-step organisation is not legal advice and does not assess merits or outcomes.
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