Organise a money owed dispute

Core checklist (any money-owed file)

• Who owes whom, and the relationship (customer, supplier, tenant, booking party).
• Original amount, any payments, and the balance — figures that match documents.
• Why the money is said to be owed, in plain factual language.
• Chronology from first agreement or invoice through every chase or response.
• Evidence labelled so each document answers a date or amount question.
• Your desired outcome noted as a goal — not drafted as a legal claim.

Choose a more specific landing

• Unpaid invoice — Invoice, due date, chases, and bank records.
• Customer non-payment (SME) — Client stopped paying — work proof and chase history.
• Contract dispute — Agreement performance and money events.
• Deposit dispute — What was paid, deductions claimed, paperwork.
• Refund not received — Cancellation or return steps and refund promises.
• Small claims prep — Organisational checklist before official Money Claims.

What your Case Pack contains

Situation summary, parties, chronology, labelled evidence list, amounts, and your stated desired outcome — free to export for your records or to share with an adviser. Not a recovery service or legal opinion.

FAQ

What kinds of “money owed” situations fit CaseFirst?

Unpaid invoices, customer non-payment, contract money disputes, deposits, refunds not received, and similar UK consumer or SME money disagreements — organised as facts and evidence, not as legal advice.

Where should I start?

Pick the closest dispute type below, then build a chronology of dates and amounts and label your evidence. Start a free case from the homepage when you are ready.

Does CaseFirst recover money for me?

No. CaseFirst is organisational legal technology. It does not chase debt, file claims, or provide legal advice.

Is a Case Pack useful before speaking to a solicitor?

Many people find a clear chronology and labelled evidence list makes an advice meeting more efficient. Organisation does not replace advice.

How is this different from small claims prep?

This hub covers organising money-owed facts generally. The small claims prep page is a checklist if you are preparing to use official Money Claims channels yourself.