Refund dispute timeline

1. Order placed / booking made (amount paid, order number).
2. Goods received or service date (if relevant).
3. Cancellation, return started, or complaint raised.
4. Return posted / collection arranged (tracking if any).
5. Seller confirms return received or cancellation accepted.
6. Refund promised (quote their words and any date they gave).
7. Follow-up chases when the refund did not appear.
8. Bank or card statement checked — still no refund (date of check).
9. Any credit note, partial refund, or refusal recorded.

Label evidence: order confirmation, return receipt, chat/email promising refund, and bank screenshot showing absence of the credit. Pair with the refund dispute page and complaint email evidence.

Guides hub · How it works · Start free case · Recording amounts and dates