Organise a faulty or incomplete service dispute

Facts & timeline checklist

• Provider name and how you booked (website, email, phone, marketplace).
• What service was described or quoted, price, and payment dates.
• When the service was meant to happen vs when it did.
• What was wrong or incomplete — factual description (missed steps, poor finish, no-show).
• When you first raised the issue and each follow-up.
• Any rework, partial refund, credit, or refusal — record what was offered in their words.
• Amounts paid, withheld, or still outstanding.

Evidence to label

• Quote, booking confirmation, or service agreement.
• Invoices and payment confirmations.
• Photos, videos, or before/after images of the work.
• Emails, chat logs, or letters raising the problem.
• Any inspection notes or third-party comments you have (labelled as such).

What your Case Pack contains

Booking and performance chronology, parties, labelled evidence, amounts, and your stated desired outcome — for your records or to share. Not advice on consumer service rights or remedies.