Photos and screenshots in disputes
Make visual evidence findable: clear labels, dates, and what each image is meant to show.
- Take photos in good light; include a wider shot plus a close-up of the issue.
- Keep original files; avoid heavy filters that hide detail.
- Note the date taken in the evidence description (and device date if you know it).
- For screenshots: include enough of the screen to show the site/app, date/time if visible, and the relevant message or listing.
- Label by content: “Leak under sink 12 Mar”, “Order page showing delivery date”, not “IMG_4021”.
- Link visuals to chronology events (“Photo taken same day fault noticed”).
- Do not crop out context that explains what you are pointing at — or keep both cropped and full versions labelled.
Useful for faulty goods, faulty service, and supplier disputes.
Disclaimer:
CaseFirst is legal technology, not a law firm. Organising photos is not legal advice on what evidence is required or persuasive.
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